TERMS AND CONDITIONS
Effective Date: 1 October 2024
Last Updated: 21 February 2025
1. INTRODUCTION
Welcome to Wizcale (“Company,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your access and use of Wizcale’s website, AI-powered automation services, and any associated software or digital tools (collectively, the “Services”).
By accessing or using our Services, you agree to comply with these Terms. If you do not agree, you must discontinue using our Services.
1.1 Eligibility
To use our Services, you must:
• Be at least 18 years old.
• Use the Services only for lawful business purposes.
• Provide accurate and complete information when registering or using the Services.
2. DEFINITIONS
For the purposes of these Terms:
• “Affiliate” means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote.
• “Service(s)” refers to Wizcale’s AI-powered automation solutions, consultancy, software, and website.
• “User” or “You” means any individual, SME, or business entity accessing or using the Service.
• “Website” refers to Wizcale, accessible at [Insert Website URL].
• “Third-Party Services” refers to external software, platforms, or content integrated with or linked from our Services.
3. ACCEPTABLE USE POLICY
By using Wizcale, you agree NOT to:
1. Misuse AI automation tools for illegal, fraudulent, or unethical activities.
2. Modify, reverse-engineer, or tamper with Wizcale’s AI-powered solutions.
3. Introduce malware, unauthorized software, or malicious code.
4. Violate intellectual property laws by copying or redistributing Wizcale’s software, content, or brand elements.
5. Use AI-generated insights for deceptive, discriminatory, or non-compliant business activities.
Violation of these provisions may result in immediate suspension or termination of access.
4. ARTIFICIAL INTELLIGENCE (AI) SERVICES AND DISCLAIMERS
4.1 AI as a Business Support Tool
Wizcale’s AI-powered solutions are designed to enhance and optimize business operations. However, you acknowledge that:
• AI-generated recommendations do not replace human decision-making.
• AI models are continuously learning, and accuracy is not guaranteed.
• AI-driven automation should be configured and validated based on your business needs.
4.2 AI Compliance and Responsibility
• Wizcale aligns its AI practices with Singapore’s Model AI Governance Framework and applicable data protection laws across Southeast Asia.
• Users are responsible for ensuring that AI-generated insights comply with local business regulations.
• Wizcale is not liable for AI-driven business decisions made without human validation.
5. INTELLECTUAL PROPERTY RIGHTS
5.1 Wizcale Ownership
• All software, AI models, branding, trademarks, and website content remain the exclusive property of Wizcale.
• Users may not copy, modify, distribute, or reverse-engineer any part of Wizcale’s technology.
5.2 User-Generated Data
• You retain ownership of any business-related data provided when using our AI solutions.
• Wizcale only processes user data to deliver services and enhance AI capabilities.
6. PAYMENT, SUBSCRIPTIONS, AND CANCELLATIONS
6.1 Fees & Payment Terms
• Some Wizcale Services require a paid subscription or one-time fee.
• Payments are non-refundable, except as required by law.
• We may update pricing with prior notice to users.
6.2 Free Trials & Promotional Offers
• Free trials are subject to usage limits and may be withdrawn at any time.
• Discounts apply only during the specified promotional period.
6.3 Cancellation & Account Termination
• Users may cancel their subscription at any time via their account dashboard.
• Wizcale reserves the right to suspend or terminate accounts that violate these Terms.
7. DATA PRIVACY AND SECURITY
7.1 Compliance with Regional Data Protection Laws
Wizcale complies with:
• Singapore’s Personal Data Protection Act (PDPA)
• Malaysia’s PDPA (2010)
• Indonesia’s PDP Law (2022)
• Philippines’ Data Privacy Act (2012)
• Vietnam’s PDP Decree (2023)
• Thailand’s PDPA (2022)
Users’ personal and business data is processed securely, following industry standards for encryption, access control, and compliance monitoring.
For full details, refer to our Privacy Policy.
8. THIRD-PARTY LINKS AND INTEGRATIONS
• Wizcale may integrate with or link to third-party platforms for AI model hosting, cloud storage, or analytics.
• We are not responsible for third-party data policies, security, or service reliability.
• Users should review the terms and policies of any third-party services they engage with.
9. LIMITATIONS OF LIABILITY
• Wizcale does not guarantee uninterrupted or error-free AI automation.
• We are not liable for losses caused by:
• AI-generated errors, business disruptions, or automation failures.
• Unforeseen system downtimes, cybersecurity incidents, or external threats.
• Users misapplying AI-generated outputs without verification.
9.1 Maximum Liability
To the extent permitted by law, Wizcale’s total liability is limited to the amount paid for the service within the last 12 months or USD 100, whichever is lower.
10. TERMINATION & ACCOUNT SUSPENSION
Wizcale reserves the right to:
• Suspend or terminate accounts violating our AI governance and acceptable use policies.
• Remove accounts that fail to meet compliance requirements.
• Discontinue or modify services with prior notice.
Upon termination:
• Users lose access to all AI tools and services.
• Pending subscription fees remain payable.
• Wizcale may delete stored data, unless legally required to retain it.
11. GOVERNING LAW AND DISPUTE RESOLUTION
• These Terms are governed by the laws of Singapore, without regard to conflict of laws principles.
• Any disputes shall first be resolved through negotiation.
• If unresolved, disputes will be settled through arbitration under the Singapore International Arbitration Centre (SIAC).
12. CHANGES TO THESE TERMS
We may update these Terms to:
• Reflect new AI governance regulations or compliance requirements.
• Introduce new AI-driven features or changes in service offerings.
• Align with industry best practices for automation services.
Users will be notified of material updates via email or website announcements.
13. CONTACT US
For any inquiries regarding these Terms:
Email: info@wizcale.com
Website: https://wizcale.com
Country: Singapore